Less manual work
Information moves automatically between your tools and WhatsApp.
Custom automation · Official APIs
Put WhatsApp to work for your business.
We connect messages, email and business tools to turn repetitive tasks into clear, automated flows that always remain under your control.
Consultative design · Human supervision always available
EventEmail receivedreport@company.com
✓Custom ruleHigh priority + summary3 conditions matched
✓Faster replies
Customers and teams receive the right message exactly when it matters.
More control
Urgent matters, deadlines and key data no longer stay buried in an inbox.
What you can automate
A flow for every point where time is lost today.
Not a rigid catalogue, but modules combined around the way you work.
EM
01Email summaries
Receive summaries of important emails, requests and conversations on WhatsApp.
Email → WhatsAppLD
02Qualified leads
Collect initial details and route each contact to the right person.
SalesAP
03Appointments
Send confirmations, reminders and rescheduling options automatically.
CalendarOR
04Orders and quotes
Keep customers and teams updated on orders, shipments, payments and offers.
OperationsAL
05Internal alerts
Flag urgent issues, anomalies, new leads or deadlines without constant checks.
AlertsKPI
06Scheduled reports
Turn data and activities into clear daily or weekly summaries.
ReportingDOC
07Data and documents
Guide customers through the collection of required information and files.
Onboarding24H
08Service continuity
Handle out-of-hours requests, multiple languages and operator handoff.
SupportOperational WhatsApp bot
Send a command. Choose an action. Get the result.
A WhatsApp number that accepts explicit commands such as /orders or /appointments. The bot replies with buttons and only starts predefined actions.
It does not interpret free-form requests: every command, button and action is defined together.
01
Command/orders or /appointments02
Guided menuButtons with available actions03
Authorised scriptProgrammed sequence04
OutcomeWhatsApp responseFor the teamOperational bot
Team
/orders
Selected action: Notify sales
- 1Collects data from the management system✓
- 2Filters orders with blocked status✓
- 3Sends a notification to the sales team✓
Operation completed: the sales team was notified about the 3 blocked orders.
For customersOperational bot
Customer
/appointments
Selected action: Reschedule
- 1Shows the available time slots✓
- 2Records the selected time✓
- 3Updates the calendar and sends confirmation✓
Done: your appointment has been moved to Friday at 10:30.
The WazFlow method
First we understand the work. Then we automate it.
Technology comes second: we start with the people, rules and exceptions that make your process unique.
AnalysisRulesOptimisation
We start with the process
We identify where time is lost, which tools you use and which messages truly matter.
We design the rules
Together we define conditions, content, recipients and operator handoff.
We test and improve
We activate the flow, review real cases and optimise it over time.
Built-in reliability
Automated does not mean out of control.
Every flow is designed to be understandable, verifiable and ready to involve a person whenever the situation requires it.
Let’s discuss your processOfficial WhatsApp Business APIs01
User consent and preferences02
Human supervision when needed03
Rules built around your process04
Frequently asked questions
What you need to know before getting started.
01Does the bot understand free-form messages?
No. Operational functions are called through explicit commands such as /orders or /appointments. The bot can then show buttons that only trigger predefined actions.
02Is this a standard bot?
No. Commands, buttons, scripts, checks and actions are configured around your process. The bot does not improvise and only follows the defined paths.
03Can it perform operations automatically?
Yes. It can update tools, send notifications or complete other steps without manual intervention, but only within the agreed permissions, conditions and exceptions.
04Which tools can be connected?
Email, management systems, CRMs, e-commerce platforms, calendars and other services that expose APIs or webhooks. Feasibility is checked during the initial analysis.
05Can an operator join the conversation?
Yes. Automation can handle repetitive steps and pass the context to a person at the points you define.
06How long does setup take?
It depends on the number of tools and rules involved. After an initial discussion, you will receive a proposal with phases and timings suited to your case.
07How are security and consent handled?
The solution is designed around official APIs and the required consent. Data, access and retention periods are defined according to the process.
Your next flow starts here
Which task would you like to stop doing manually?
Tell us about your process and we will identify where WhatsApp can save time and improve your service.
Tell us what you need